By sharing their problems, businesses helping others

Posted on Jul 8, 2010 :: Insight on Business, Web Exclusive.
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Posted by of Insight Publications

Triangulation.

Chances are you don’t know what that word means, but it’s probably something you’ve done at work (or with a family member perhaps). Triangulation is simply when you have a problem with another person, but instead of telling him or her; you go and tell a third person.

It’s something that workplaces everywhere face, says Shipra Seefeldt, owner of Strategic Solutions Consultants in Appleton. Seefeldt says improved communication skills and creating an open, safe environment are keys to fighting the problem.

As profiled in Insight’s new feature, Small Business Rx, Seefeldt worked with Mid-Valley Industries of Kaukauna on how to improve communication across the board, which led to increased productivity and happier workers. Dealing with triangulation was part of that work.

What’s so bad with triangulation? Well, one thing is that it takes away employees’ focus on what they should be doing – their job – while not dealing with the problem. (As I said, this is something that can happen outside of the workplace, too.)

Dealing with triangulation isn’t easy – who wants to hear they did something wrong or made someone angry – but not dealing with it is a lot more dangerous.

If you have an idea to suggest for future Small Business Rx articles, please e-mail me. I would love to hear about how small businesses are dealing with their problems – whether it’s a communication issue or dealing with a financial problem – so Insight can share what was learned with other businesses facing the same problem.

–By MaryBeth Matzek