Information quality and accessibility can make or break any business, yet many struggle with document management in key areas like product quoting, accounting, human resources and compliance.
Trying to keep any or all of these areas on track manually is costly in work slowdowns, required staff time, customer service issues — including customer complaints and employee frustration — and the very real risk of inadvertently being or falling out of compliance.
Most of the software that businesses commonly use to tackle document and information management can solve a specific department problem, but often without enterprise integration and administration. Businesses can choose to work within these limitations and fall further behind, or implement Enterprise Content Management.
What’s Enterprise Content Management?
ECM is a software solution that integrates the technologies, strategies and methods necessary to organize and store information, using applications that are already in place to automate how documents are:
• Entered into the process and “read,” either on paper or digitally.
• Managed once in the process, including data entry and movement.
• Stored in intelligent and protected ways.
• Used within the process, making it easier to access information.
ECM frees workers from manual process management, allowing them to focus on their core responsibilities. It also gets data in front of the right people at the right time — all without threat of outdated information or security breach.
Who’s Using Enterprise Content Management?
ECM is a diverse solution for nearly all industries, including those with highly nuanced software and sometimes limited budgets such as educational institutions. Instead of replacing existing software, educators can harness the power of ECM by linking current applications and facilitating how data enters and leaves them, including:
• Digitizing student services
• Streamlining back-office procedures
• Enforcing consistent, compliant student recordkeeping
Embracing ECM is translating to improved efficiencies and cost savings for businesses of all sizes, capacities and expertise. For more on the benefits of ECM and an example of how automated processes impacted a local school district, download the ECM case study at gflesch.com/ECM.
Bill Dermody joined the Gordon Flesch Company in 2016 as an Enterprise Content Management Consultant. Along with a strong sales and marketing background, Bill has over 20 years of experience in the technology industry. He can be reached at [email protected].