Which UCaaS Features and Capabilities are Right for Your Business?

Unified Communications is a software that combines varied communication functions — voice, chat, video, etc. — into a single stream. And when I say Unified Communications as a Service or UCaaS, it means the communication software is implemented, managed, maintained and serviced by someone outside of your organization. This means all you do is use the service, without having to deal with its inner workings. UCaaS is making business communication much more streamlined, efficient and seamless. Because its feature rich software brings new communication capabilities to organizations, I’ve broken down 10 of the most helpful and popular UCaaS features in this infographic. Do any particular features stand out to you? Here are the features and capabilities our customers get the most excited about.

Simultaneous ring (or twinning) helps to simplify contact information because each employee can have just one number that reaches them. It can ring on their desk phone, mobile phone and softphone.

Voicemail to email

Just about everyone I know dislikes listening to voicemails. Depending on your current system, it can be a slow process. But voicemail to text lets you read your voicemails, which allows for quick skimming and/or multitasking, and you can check them in whatever order you choose.

Auto attendant

To learn more, visit marconet.com.

About the Author

Libby Vaughn, IT Sales Manager, Marco

Vaughn is an IT Sales Manager at Marco serving our Wisconsin communities. A lifelong resident of Wisconsin, Libby has 10 years of experience in the technology industry. She works closely with organizations of all sizes to help them improve how they do business and take their technology further. She can be reached at [email protected]

The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of Insight Publications, LLC.