Charter Communications will close its regional support center in Fond du Lac and layoff 122 people as a result.
Layoffs are expected to begin Aug. 27.
The company announced last week that it would layoff more than 1,000 people nationwide as it consolidates call centers amid rising costs.
A statement issued by the company said, “Spectrum continues to invest in its network, technology and employees to deliver an exceptional customer experience. Our call center operations are a critical part of that experience, in which we invest and evolve to meet the changing needs of our customers. As part of that change, Customer Service call center operations… will be transitioned to other in-house U.S.-based centers that will offer employees more resources and opportunities in addition to allowing us to deliver information, training and technology to our representatives more efficiently.
Charter offers telecommunication services through its Spectrum brand to more than 32 million customers in the US. It employs more than 101,000 people. The company has faced increasing competition for broadband internet customers.
