Cellcom CEO Brighid Riordan said in a video posted to YouTube and the company’s website that the “cyber incident” which caused the outage has been reported and is under investigation.
Riordan said the company is working around the clock to resolve the outage and they hope to have all services fully restored by the end of the week. The outage started May 14.
A letter from Riordan says, “We experienced a cyber incident. While this is unfortunate, it’s not something we were unprepared for. We have protocols and plans in place for exactly this kind of situation. From the start, we’ve followed those plans — including engaging outside cybersecurity experts, notifying the FBI and Wisconsin officials, and working around the clock to bring systems safely back online. The incident was concentrated on an area of our network separate from where we store sensitive information related to you, our Cellcom/ Nsight family. We have no evidence that personal information related to you, your name, your addresses, your financial information, is impacted by this event.”
Cellcom recommends users turn off automatic software updates on their devices until the outage has been resolved.
